Archives

a. The tutorial for activating the player is provided in the admission mail b. If you are still facing issue, kindly elaborate by raising the ticket

When you download a video after activating the Content Browser for the first time and try to play it, you will get a popup to download the “Videoplayer”. You should download this for playing the videos. If you have not downloaded it the first time, then you need to close the Content Browser and open …

No. Videos can only be played on one device at a time. You need to log out from the 1st device if you want to watch video on the 2nd device.

Yes. Install video card driver. Contact your computer engineer.

Restart this system. If it doesn’t work then raise query under Help & Support.

Raise a ticket under Help & Support.

If you face any queries regarding Content Browser, like Video not Playing and any other just raise a ticket on Help & Support.

Dual access will only be provided to working professionals upon request. Additionally, if we know in advance that the student is working, we will provide dual access but the student has to submit the Salary slip of last month as proof.

Live class video is uploaded within 24-48 working hours. If not uploaded within such time then raise a query under help & support.

The tutorial for activating the player is provided in the admission mail If you are still facing issue, kindly elaborate by raising the ticket Tutorial Link: Windows player Tutorial Android player Tutorial

Whenever you are setting up the Content Browser make sure you create the folder in your Disks other than (C:). If you do not have any drives other than (C:) then keep it under (C:).

Either there is a storage issue in the device or there is some error in the video uploading. Storage issue – Increase the storage or delete other files Video uploading – Delete the video and again download If not solved then raise a query under Help & support

Kindly download the latest videoplayer via link

The student is trying to access the player on the unregistered device. Kindly use the registered device. And if they are using the registered device then kindly raise the ticket under Help and Support  attaching the screenshot of the error.